The ability to automate patient reminder messages, or appointment reminders, is certainly a favorite communication software feature among medical practice administrators today. In a nutshell, automated reminders save significant amounts of time and money—two commodities that seem to be increasingly more difficult to secure in today’s ever-changing healthcare environment.
An effective recall strategy is essential to meeting revenue goals and keeping patients on the schedule. And an efficient recall system requires strategically using recall message reports to refine your practice schedule and prevent patients from falling through the cracks.
Vital Interaction’s Automated Patient Interaction System’s Recall Report feature provides an easy way for practices to track the status of messages sent and appointments booked as a result of a recall. Depending on how your recall system is set up, certain workflows can help maximize the success of recalls and keep patients on the schedule.
Practice schedules are always changing for a number of reasons. And when schedule changes occur, calling and rescheduling patients can be a very time-consuming task.
How does your practice handle patient rescheduling when, for example, you must suddenly cancel all appointments for the entire practice due to bad weather? How many resources does it take to reach all of your patients in time?
Not having a time-saving solution in place can put your staff in a stressful scramble to reschedule patients.