When was the last time you evaluated the reminder emails your medical practice sends to patients?
Imagine this scenario: You send a patient a reminder message to confirm his appointment, and he opts to ‘cancel appointment.’ Your staff is then left with the task of cancelling the appointment in your practice management system.
In a perfect world, everyone would schedule in advance, confirm appointments, and show up on time. Alas, however, we live in the real world, and that isn’t the case.
Topics: patient reminder messages