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Lawson Boothe, Founder and COO of Vital Interaction

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Recent Posts

Measuring Patient Engagement

Posted by Lawson Boothe, Founder and COO of Vital Interaction on 10/2/17 9:20 AM


Over the past eight years, I have read and heard countless perspectives on patient engagement—especially best practices for measuring it.

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Topics: patient engagement



Automated Patient Reminders | False-positives | Erroneous Cancel Appointment Requests

Posted by Lawson Boothe, Founder and COO of Vital Interaction on 9/16/17 9:19 PM


When sending automated reminder messages to patients, have any ever expressed to your office that they did not reply “N” or press another button, indicating that they’d like to cancel or reschedule their appointments?

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Topics: appointment cancellation requests, patient reminders



Centralized | Decentralized | Patient Appointment Scheduling

Posted by Lawson Boothe, Founder and COO of Vital Interaction on 8/21/17 11:43 AM


In the 10 years our team has been helping medical practices communicate more effectively with their patients, we’ve come across a variety of patient appointment scheduling processes.

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Cycle Time | Patient Flow

Posted by Lawson Boothe, Founder and COO of Vital Interaction on 6/27/17 3:59 AM


5 Strategies to Optimize Your Patient Flow and Cycle Time

It’s important to consider your patient cycle time—the period of time between a patient’s arrival and departure—when setting up automated messaging solutions, like appointment reminders. A long cycle time can have negative consequences—namely, lost time and, thus, lost revenue—and so it may be worth evaluating your cycle time to see if you can increase your practice’s revenue.

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Patient Scheduling | Patient Retention Rates

Posted by Lawson Boothe, Founder and COO of Vital Interaction on 6/5/17 11:40 AM


Patient scheduling is one of the most vital operational processes for a prosperous practice. Yet it often takes a backseat to other patient management tasks, throwing a wrench into many practices’ profitability.

Particularly in light of today’s rapidly changing healthcare environment, it’s wise to have an effective, streamlined patient follow-up and retention process in place to prevent patients from falling through the cracks. Regardless of your medical specialty, the length of time your practice keeps its providers’ schedules open can greatly affect your patient retention rate. 

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