Delays don’t have to annoy your patients; just a few seconds with Emergency Notifications will keep them happy and coming back! So stop the mindless calling and call us instead. Inform your patients of delays today!
Many practices use post-appointment surveys in an effort to improve patient satisfaction and retention, typically by offering a paper survey immediately after the appointment or by sending one in the mail. Unfortunately, patients often want to leave immediately after their appointments and don’t want to take the time to fill out a paper survey days later once it is no longer top-of-mind to do so. Consequently, typical survey response rates are as low as 1%.
One of the things that practice administrators dislike about automated appointment reminder and appointment confirmation systems is that there isn’t always immediate notice when a patient cancels their appointment. In the case of simple appointment reminders, there is usually no feedback about a cancellation, mainly because most live reminders go to an answering machine and unless the patient calls the practice after receiving the reminder to reschedule, the practice doesn’t know if they will come or not. With some appointment confirmation systems available today, there is feedback to the practice of an appointment cancellation, but this is in the form of a report that is sent to the practice at the end of the day, at which point it may be too late to re-book that timeslot.