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How to Effectively Use An Appointment Confirmation System to Reduce Your No-show Rate

Appointment Confirmation System | No-show Rate

Posted by Dorothy Brown on 5/20/15 9:00 AM

Maintaining physician productivity, financial stability and practice efficiency are ongoing concerns among medical practice administrators. One factor that is the most difficult to predict, and therefore has a significant impact on a medical practice, are patient no-shows. Optimizing the schedule is one way to address these concerns. The most effective way to address the uncertainty, however, is by proactively developing and implementing no-show reduction strategies to keep patients from forgetting their appointments.

Optimizing the schedule won’t reduce your no-show rate. A patient reminder workflow and follow-up process will help patients remember and keep their appointments, thereby reducing no-shows. Using an automated appointment communication and confirmation system along with the reminder workflow and follow-up process can be a cost-effective and efficient way to reduce patient no-show rates.

In order to derive the greatest benefits from any automated appointment reminder and confirmation system and achieve the greatest no-show rate reductions, medical practices should follow these important steps:

  • Conduct an assessment of your current operations, processes, patient demographics and no-show patterns
  • Define specific objectives you’d like to achieve
  • Develop strategies to achieve your objectives
  • Create an effective automated communication workflow and follow-up process to help you achieve your objectives.

Follow these important steps to derive greates benefits from automated appointment reminder and confirmations system.

In their ebook, How to Effectively Use an Appointment Confirmation System to Reduce Your No-show Rate, Vital Interaction provides examples of how these steps are applied. Taking two fictionalized medical practices with very different operational and no-show challenges through the steps, they illustrate how each medical practice identified issues, proactively implemented strategies to address patient no-shows and created efficiencies for themselves using automated appointment reminder and confirmation systems.

Tracking and addressing no-show trends and patterns is an important factor in improving practice productivity. It’s also important to develop a reminder process or workflow that will help patients remember their appointments. Using an automated appointment communication and confirmation system can be a cost-effective and efficient way to greatly reduce patient no-show rates—which, in turn, improves physician productivity, financial stability and practice efficiency.

Download the ebook today to learn more.