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Automated Patient Reminders | False-positives | Erroneous Cancel Appointment Requests

Posted by Lawson Boothe, Co-founder and COO of Vital Interaction on 9/16/17 9:19 PM

When sending automated reminder messages to patients, have any ever expressed to your office that they did not reply “N” or press another button, indicating that they’d like to cancel or reschedule their appointments?

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Topics: appointment cancellation requests, patient reminders

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